FAQs

 

What types of clothing does Bvocado offer?

Bvocado specializes in a curated selection of stylish and versatile clothing designed to elevate your wardrobe. Our offerings include unique pieces such as the Zanzibar Set and Ayome Bubu, which blend traditional and contemporary fashion elements.

How can I ensure the right fit when ordering?

To ensure the right fit, we recommend consulting our sizing guide available on each product page. This guide provides detailed measurements to help you select the appropriate size based on your body dimensions.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You can initiate a return by contacting us at bvocadoconnect@gmail.com.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges for clothing items?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged or if you receive the wrong item, please inspect it immediately and contact us at bvocadoconnect@gmail.com. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

What shipping options do you provide?

We prioritize fast delivery and ensure a trustworthy shopping experience. Specific shipping options and rates will be provided at checkout based on your location.